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  • What is Kimiyi?
    Kimiyi is an AI Engine provides effective and efficient customer service through generative AI and LLM. Kimiyi is available 24/7 to answer your questions.
  • Is the Kimiyi AI platform accessible on mobile devices and tablets?
    Yes, the Kimiyi AI platform is accessible on mobile devices and tablets. You can use the web interface or the URL for seamless access.
  • Is the AI Human Agent multilingual?
    Yes, you can set the AI Human Agent language. There are up to 20+ languages.
  • How do I train my AI Human Agent?
    You may train the AI Human Agent by using documents in the file type PDF, Doc, and Docx. Or you may Simply enter a URL, and the AI Human Agent will be trained using the content found on that webpage.
  • How do I change the background of the workspace?
    The background of the workspace is synchronized with the digital staff's background. You may change the background of the workspace by changing the digital staff's background. Simply click into your digital staff, you may change the background in the basic settings. Click the link to open new tab for more details.
  • Is the AI Human Agent automatically updated when the website content changes?
    No. Currently, to initiate a retraining, you need to access the panel and manually train the digital staff with the same website again.
  • How can I try the free version of the Kimiya AI platform?
    You can try the free version by registering a new account, which provides a 14-days trial period.
  • Why have I not received the confirmation verification email?
    Please check your junk mail folder and wait a few minutes. If you still have not received the email, please resend the request link.

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