You can go to Billing & Usage panel, click the "Subscribe" button and cancel the subscription. Kindly note that refunds are not available, so we encourage you to make full use of the service until the end of your subscription period.

The difference between monthly and annual fees is primarily in the pricing. Annual subscriptions typically offer a discount compared to monthly subscriptions.

Credit is Kimiya’s unit of measure. The usage of credits depends on the cost of model and the training: Training every 5000 characters in documents or URL cost 1 credit. (Documents less than 5000 characters count as 1 credit as well). Training each pairs Q&A cost 1 credit.

To unlock additional features, please upgrade your subscription plan. (https://www.kimiyi.ai/helpcenter/payment-and-credits/subscription)

When you upgrade your plan, you will immediately gain access to all the corresponding features, including new credits. You will be charged based on the proportional difference between your new plan and your old plan.

To upgrade your plan, please follow these steps: 1. Click the "Upgrade" button in the top right corner or the diamond icon in the bottom left corner. 2. Choose your desired plan from the monthly or yearly options. 3. Proceed with the payment process. If you need any further assistance, please do not hesitate to contact our support team. https://static.wixstatic.com/media/08e96c_6d538ff0f1ba4a398155aa0dc3528615~mv2.png

To switch from a monthly to a yearly billing cycle, click the "Upgrade" button in the top right corner or the diamond icon in the bottom left corner, select the yearly option, and then choose the plan you want.

If you downgrade or cancel your plan, the current functionalities will remain available until the next billing period. The remaining balance will be used to reduce the cost, but refunds are not available.

To switch from a yearly to a monthly billing cycle, click the "Upgrade" button in the top right corner or the diamond icon in the bottom left corner, select the monthly option, and then choose the plan you want.

To downgrade to a lower performance plan, click the "Upgrade" button in the top right corner or the diamond icon in the bottom left corner, choose the plan you want.

You may see your current plan in the "Subscribe" under "Billing & Usage".

Credits are a virtual currency used within the system. Users are granted a certain number of credits when they sign up. Credits are deducted when users perform certain actions, such as: • Asking questions to the digital human (1-15 credits will be deducted depending on the model) • Uploading documents or URLs to train the digital human (Deduct credits based on the file size)

Credits are used to access various features and services on the platform. To check your remaining credits, navigate to the "Billing & Usage". https://static.wixstatic.com/media/08e96c_8514d284a0cc4cd3a9d197f702987a7b~mv2.png

No, monthly credits, including add-on credits, do not carry over to the next month.

Click here to know how to find the Invoice. (https://www.kimiyi.ai/helpcenter/payment-and-credits/howtofindtheinvoice)